Digital Transformation
- 28 Nov 22
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ETDA organizes the big event to highlight notable achievements over the year The agency says the year 2023 will be more proactive, closing loopholes, confronting challenges, and pushing Thais to live better than ever through digital technology
Bangkok – December 2, 2022 – The Electronic Transactions Development Agency, aka ETDA, is organizing an event called "ETDA 12 Years: Live the Good Life with Digital Technology" to highlight outstanding works completed in 2022. Accelerating the country's electronic transactions, pushing for the widespread use of digital Identity (Digital ID), regulating digital platforms, upgrading business processes with technology, and educating Thai people on how to use the Internet wisely are among its five notable achievements.
The agency also announced its ambitious goal for the next step in 2023, while supporting and promoting electronic transactions to the entire nation, especially SMEs, service providers, and the government to live better lives than ever before with developing partnerships with local and international digital partners. As part of these efforts, it will host the year's largest event, Digital Governance Thailand 2023 (DGT 2023) on February 24-25, 2023, with the theme "Happiness Creation”.
ETDA executive director Dr. Chaichana Mitrpant said, “Making life easier for Thais from all walks of life, as well as making their lives more convenient, confident, and secure than ever before through the use of digital technology, is a priority for ETDA. We are on a mission to accelerate the country's electronic transactions in various fields to make them more secure and reliable in order to build a digital society, increase economic value, and continuously raise the country's competitiveness to compete with other countries”.
According to the ETDA executive director, the agency was very active in five major operations in 2022 to improve Thai people's digital lives:
Section 1 – Pushing the National Strategic Plan
Through the 2023-27 National Electronic Transaction Strategic Plan and a 10-year future forecast by ETDA's Foresight Center, the agency continued to accelerate the country's electronic transactions.
Section 2 – Promoting the Digital ID Ecosystem
ETDA promoted the widespread use of Digital ID, including driving the drafting of Digital ID-related laws, standards, and guidelines, as well as raising public awareness by showing examples of current Digital ID usage. This was accomplished through the execution of the campaign "MEiD - Thai Services ... Seamless Technology”.
Section 3 – Supervising Digital Platforms
ETDA worked to ensure fairness and transparency in competition, as well as proposing the Draft Royal Decree on the Supervision of Digital Platform Services Subjected to Prior Notification B.E. ….
Section 4 – Digital Adoption & Transformation
Thai people were helped to improve their knowledge in order to raise the level of work and business with digital technology. Academy of Digital Transformation by ETDA, aka ADTE, the institute acts as a knowledge base for the digital workforce, for example, electronic signature course, digital ID course, and digital transformation course. Moreover, other activities include the AI Governance Webinar and the ETDA Launchpad campaign, which provides a business matching platform for SMEs and digital service providers.
Section 5 – Human Development
ETDA educated Thai people on how to use the Internet wisely through the ETDA Digital Citizen (EDC) project, as well as the Local Digital Coaching to help the local community learn about the basic knowledge of how to use creative social media usage and online commerce to approach the new market. While, if they confront the problem, ETDA prepares to assist people in need or victims of digital crime through the Online Help and Problem-solving Center (1212ETDA).
What is mentioned above takes into account the ecosystem in the development of electronic transactions in the country. These are all important mechanisms that aid in the support of transactions from the standpoint of the country as a whole.
From a national perspective, we now have a clearer direction for accelerating electronic transactions over the next five years. More importantly, through practical services, we have collaborated with partners to develop an ecosystem that is ready for the widespread use of a digital ID, and we are prepared to expand more applications.
There is information in the form of strategic foresight that reflects the future in the next ten years, as well as information related to transactions in the overall picture of the country that reflects both the economy and the Internet usage behavior of Thai people. These include, for example, the Internet User Behavior (IUB) survey and the value of electronic commerce in Thailand (e-Commerce Survey), which make useful information available for policymaking and designing a more situation-appropriate development strategy for the country.
In terms of SMEs, over 3,000 entrepreneurs have gained digital literacy under the supervision of the Academy of Digital Transformation by ETDA (ADTE). The ADTE Consult Team also participated to provide advice and assistance in overcoming limitations related to compliance with applicable digital laws, making the digital transformation more seamless.
Besides, ETDA has compiled a list of digital tools (e-Tools) totaling more than 47 solutions from 47 service providers and covering a wide range of functions such as accounting, finance, transportation, data storage, and so on. These are integrated into an e-catalog titled "Service Provider Profile" for entrepreneurs to use to support their e-Office operations. Simultaneously, there is assistance in the submission of tax invoices (e-Tax Invoice) via reliable systems and service providers whose information technology infrastructure has been audited and certified.
From the perspective of service providers, the Digital Service Sandbox provided them with a space to co-create the credibility of transaction-related innovations. It allows for a field test for the availability of innovations to ensure they are in line with standards and applicable laws before they are used. Furthermore, ETDA organized a number of hackathons to find the best innovations in Digital ID and e-Office. As a result, competition has emerged, allowing for the co-development of innovations. This resulted in over 200 business matches between service providers and SMEs in sharing knowledge and experience in order to develop and implement appropriate innovations.
From the perspective of government agencies, e-Saraban as an ETDA prototype developed to improve the government documentation process from paper to electronic is more convenient and faster. Documents can be signed and forwarded at any time and from any location. This electronic documentation is currently being piloted in four government agencies, including the Thai Meteorological Department, the Ministry of Justice's Department of Rights and Liberties Protection, the Department of Juvenile Observation and Protection, and the Strategic Transformation Office.
Important government documents, such as licenses, receipts, medical certificates, and digital transcripts, have also been digitized. Working with key government partners to promote e-Government Service. At the same time, before the cybersecurity task will transfer in the next year, ETDA operated surveillance and management of cyber threats to 280 government agencies.
Government agencies were aided in testing their innovations in the Digital Service Sandbox scheme to ensure availability before providing services to the public. Thailand Post (e-Timestamp service), NBTC (Mobile ID service), and NECTEC (e-Meeting service and online election voting system) are among them. Last but not least, the ADTE Institute has trained over 1,500 government workers in essential digital skills.
In terms of public benefit, the EDC (ETDA Digital Citizen) project has trained at least 5,700 people across the country to become digital citizens who are knowledgeable about the online world. Around 250 people have been trained as EDC Trainers to teach digital skills to local communities and schools. There were also learning in 5 modules of curriculum, lots of materials and videos, with over 26 million online views from Thai people.
Furthermore, people in over 186 communities had used social media to promote their products or services through social media or e-commerce platforms. Under the local digital coaching program, more than 70.65% of income was generated by selling local products via digital platforms. When people have problems, especially when problems arise online, help can be accessed more easily through the 1212 ETDA center, which is open 24 hours a day. At the community level, it assists in the coordination and forwarding of complaints to relevant agencies or their nationwide network. As a result, more than 95% of online customers can now get help because their complaints have been resolved.
Importantly, Thais gained knowledge and understanding of Digital ID, as well as an increased understanding of the use cases of public and private services that connect to Digital ID services. They were encouraged to learn about, and be aware of, financial services and government services through public relations activities such as the "MEiD - Thai Services... Seamless Technology" campaign, among others.
Dr. Chaichana added, “ETDA's goal for the next five years (2023-2027) is to achieve the goals represent by the numeric 30:30 in 2027. This entails raising the digital economy's added value to GDP to 30% and aiming for Thailand to be among the top 30 in the world in terms of digital competitiveness, with strategies in place to meet the future of Thai digital transactions.”
A priority goal for the country
It is necessary to implement a digital platform governance mechanism in accordance with the standards, guidelines, and necessary regulatory criteria that result in guidelines for proper practice for digital platform service providers. They can use these to determine which services are regulated and which are not.
There must also be strategic foresight data in the form of research and recommendations to enable a clearer vision of the digital future. Thus, ETDA has settle the Foresight Center by ETDA, we are collaboration with Thai and international partners will focus on well-being and digital tourism. This could be the country's transactional information and experts hub, ready to disseminate knowledge to all sectors.
A good governance framework is required for the application of AI. This initiative, dubbed the AI Governance Framework, begins in the health sector. Furthermore, increasing the knowledge and awareness to implement the AI technology by AI Governance Course to prepare policy level and operation staff for the implementation of the framework.
The Digital Transformation Maturity Index must be in evaluation to determine the status of entrepreneurs, the issues they face, and the constraints they suffer. These lead to problem-solving suggestions. Besides, it is critical to promote digital transformation-related tools that best meet the needs. Finally, a guideline for electronic document management using blockchain technology is required.
A priority goal for the private sector, SMEs, and service providers
To increase opportunities for accessing services, business matching activities must be accelerated. Also, to support digital business, new services and innovations must be developed through hackathons and link with the Innovation Sandbox by ETDA and ETDA Testbed.
Through the ADTE by ETDA, which works with partners to develop the mandatory courses required for the digital age, SMEs will have more resources to provide advice and develop skills that are in line with the changing context.
A priority goal for government agencies
To achieve full electronic government service under relevant laws and standards, it is necessary to accelerate the support of networked government agencies. A team of ETDA experts is available to provide advice on practice guidelines. The ADTE Institute also offers an appropriate curriculum for public sector employees to enable more digital work. It is also planned to expand the use of the e-Saraban system,
e-Timestamp system, and e-Signature system at key government agencies
An important task for the public's benefit
Through the extension of the ETDA Digital Citizen (EDC) and EDC Trainer projects, which spread knowledge across the country, ETDA will continue to develop Thai people, vulnerable people, and people with disabilities to be more literate with digital technology. This will be accomplished in collaboration with partners in 76 provinces, with both offline and online access.
In addition, the agency will work with local networks such as educational institutions and community leaders to increase the knowledge of people in the community in order to generate income. The ETDA Local Digital Coach (ELDC), which is spread across four regions.
Simultaneously, an effort will be made to promote knowledge development through the EASY
e-Commerce course, which can be accessed online. This will be expanded to include pitching activities
in order to improve business-oriented thinking skills for the local community.
The ability to assist and resolve problems online will be enhanced by the addition of a network of 1212 ETDA centers that go deeper at the local level.
ETDA proceeds to organize a big event with the debut of "Digital Governance Thailand" (DGT 2023) under the concept of "Happiness Creation" on February 24-25, 2023 at Samyan Mitrtown to take Thai people's digital lives to a higher level while achieving sustainable happiness. It will be a fantastic event that will bring together digital partners from Thailand and abroad to drive and create a digital life for Thai people to be aware and ready to step into the future world. Let's work together to reach the 30:30 goal.
“Making Thai people's digital lives better than ever, and closing the gap that Thai people face, is a challenge. ETDA cannot proceed alone because this journey is not easy. Therefore, we would like to invite all sectors, including the public and private sectors, to collaborate in creating a good life through digital technology in a sustainable manner."
For any organization interested in collaborating with ETDA to support the event and participating in Digital Governance Thailand (DGT 2023) with the theme "Happiness Creation" this time, send questions or find more information on the ETDA Thailand Facebook fan page.
